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Total Quality Management in Business Process Reengineering


Author : Abhishek Kumar and Pravendra Tyagi

Pages : 2644-2646
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Abstract

Modern organizations are urged to improve their processes not only to meet the requirements of ISO 9001 and ISO/TS16949, but mainly due to steadily increasing competition. TQM and BPR are the most commonly used methods used by the organizations for processes improvement. Even though their implementation is very challenging, the successful implementation of both methods can lead to achieving of significant results. Based on the review of various studies and the carried out research, it is assumed, that it is possible to integrate and share TQM and BPR within one organization. The authors of the studies argue that by TQM and BPR common usage it is possible to achieve significant processes improvement. To confirm these assumptions, the interviews in four Slovak organizations were conducted. Interview concerned the process Improvement, usage of the tools and methods of quality management, with particular emphasis on the usage of TQM and BPR methodologies. The analysis was aimed to determine how organizations improve their processes and how to use these two process improvement methodologies (TQM and BPR). It was also aimed to verify whether it is possible to share TQM and BPR within one organization.

Keywords: Total Quality Management (TQM), Business Process Reengineering (BPR), integration, process improvement, survey etc.

Article published in International Journal of Current  Engineering  and Technology, Vol.4,No.4 (Aug- 2014)

 

 

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