Author : Prof . T. Seshadri Sekhar and Prof. M. Ram Babu

When it comes to Construction industry, Quality is quite important. It matters a lot to the Construction Project. The quality of a product, which relates to the perception of the degree to which the goods or services matches the customer’s expectations. There are several approaches for improving the quality of construction projects. Some of the modern tools include Fish Bone Diagram, Deming Cycle, Histogram, Flowchart, Decision Matrix etc. In this Case study on the leaning tower of Pisa, the quality element of the construction is described utilising inventive and flexible tools and techniques. The Fish Bone Diagram, Deming Cycle, and Flowchart were used to analyse tower of Pisa case study. When compared to other methods of analysis, all of the approaches used yielded similar results, and the process was likewise straightforward. The cost and time it took to complete the structure would have been decreased if these tools had been approved at the time of construction.

Keywords: Leaning tower of Pisa; Quality Analysis; Quality tools; Fish bone diagram; Deming’s cycle; Flow chart.