Author : Satpal Singh and Yashpal Sharma

Background: The evaluation of the quality of healthcare is one of the important ways to determine the success of particular health facility. Thus, there is a need to assess the quality of hospitals as often as possible.
Aims & Objective: To evaluate the quality of hospitals in Haryana by determine the perspective of doctors & nurses.
Material and Methods: A cross-sectional survey of hospital’ doctors & nurses carried using a self administered questionnaire from March, 2016 to April 2016 at Civil Hospitals Ambala, Kurukshetra, Karnal & Panipat.
Results: 41.3% doctors & 37.6% nurses said that hospital does not have the modern & advanced equipments available. 28.6% doctors &16.5% nurses were not satisfied with the diagnostic facilities quality. 52.4% doctors & 45% nurses said that there is lack of enough staff. 23.9% nurses said that they were not provided as much training as needed. 31.7% doctors & 22.9% nurses were not satisfied with the salary. 22.2% doctors &18.3% were in view that the hospital does provide overall quality of health services to patients.
Conclusion: The study revealed the satisfaction of hospital’s doctors & nurses with overall structure, processes & outcomes of the hospitals was mild to moderate.

Keywords: Healthcare quality, hospitals, structure, processes, doctors, nurses

Article published in International Journal of Current Engineering and Technology, Vol.6, No.4 (Aug-2016)