Author : Ameya V. Kharkar and M.S.Kadam

In an increasingly consumer controlled market, it is imperative for any organization’s success that it is able to deliver the best quality at a market defined price and manage to earn a profit. To adapt to these changes, Tata Motors Limited has launched an initiative called World Class Quality, rating its manufacturing facilities as per standards set as part of this initiative and continuously working towards achieving the next level. As approximately 80% of parts in a vehicle are outsourced, it is obvious that quality of these parts needs to be world class in order to build a world class vehicle. WCSQ, a logical extension of WCQ, aims to improve quality of the final product by building quality into the process. In order to achieve “Preferred Quality Supplier” certificate from Tata Motors Limited, a supplier must achieve System as well as Business Result compliance to WCSQ standards. This paper discusses the need for WCSQ, explains its principles and describes the implementation process with the help of case study which was implemented in Supplier Company of Tata Motors Limited. In order to compete effectively in world market, a company must have a network of competent suppliers. A supplier development program is designed to create & maintain such a network & to improve various supplier capabilities that are necessary for buying organization to meet its increasing competitive challenges.

Keywords: WCQ, Pro-X, WCSQ, System Compliance, Business Result Compliance, World Class Quality Management, World Class Manufacturing.

Article published in International Journal of Current Engineering and Technology, Vol.6, No.5 (Oct-2016)