Author : Rajeshwar Vayyavur

The empirical research describes six key issues that affect the successful implementation of Enterprise Resource Planning (ERP). These issues include unclear objectives, missions and vision, lack of management commitment, lack of end user training, incompatible organization culture and inadequate management of knowledge. The other two important issues include change management and business process reengineering. The involvement and commitment of the executive forms the foundation of the success of the project. The control ensures objectives and goals of the project are formulated and communicated effectively to all stakeholders. The top management plays a vital role in reducing resistance and improving the adoption of technology. Failure to manage change is a major contributor of ERP failure. ERP implementation should be considered as an organization-wide project that advantages from the contribution of all stakeholders. The entire ERP lifecycle involve knowledge creation, storage, and sharing. Therefore, lack of an effective knowledge management can devastate the implementation of ERP. Change management needs to understand organization culture as the basis of behaviors and values among employees. The implementing team needs to create a learning organization that is open to ideas and innovation. In addition, the entire ERP project should be an organization-wide project that benefits from the positive contributions of all stakeholders.

Keywords: Enterprise Resource Planning, ERP, Implementation, Organizational, System Issues, Critical Success Factors

Article published in International Journal of Current Engineering and Technology, Vol.5, No.4 (Aug-2015)