News Updates Monday 25th Nov 2024 :
  • Welcome to INPRESSCO, world's leading publishers, We have served more than 10000+ authors
  • Articles are invited in engineering, science, technology, management, industrial engg, biotechnology etc.
  • Paper submission is open. Submit online or at editor.ijcet@inpressco.com
  • Our journals are indexed in NAAS, University of Regensburg Germany, Google Scholar, Cross Ref etc.
  • DOI is given to all articles

Customer Emotions Recognition using Facial and Textual Review


Author : Miss.Preeti Thakre and Prof. Dr.Pankaj Agarkar

Pages : 687-691
Download PDF
Abstract

Emotion analysis of posts is still challenging because of the limited contextual information that they normally contain. We address this issue by constructing an emotional space as a feature representation matrix and words into the emotional space based on the semantic composition. To improve the performance of emotion analysis, we propose an Emotion Recognition on Amazon using Python based new Emotion-Semantic Enhanced Convolutional Neural Network (ECNN) Model. ECNN can use emoticon embedding as an emotional space projection operator. By projecting words into an emoticon space, it can help identify subjectivity, polarity and emotion in micro blog environments. It is more capable of capturing emotion semantic than other models, so it can improve the emotion analysis performance. This project provides insights on the design of ECNN for sentimental analysis in other natural language processing tasks. Facial expressions give important clues about emotions. Therefore, several approaches have been proposed to classify human affective states. The features used are typically based on local spatial position or displacement of specific points and regions of the face, unlike the approaches based on audio, which use global statistics of the acoustic features.

Keywords: Emotion Recognition, Amazon Product Review, Text Mining, Natural Language Processing (NLP), Sentiment Analysis, Convolution Neural Network

Call for Papers
  1. IJCET- Current Issue
  2. Issues are published in Feb, April, June, Aug, Oct and Dec
  3. DOI is given to all articles
  • Inpressco Google Scholar
  • Inpressco Science Central
  • Inpressco Global impact factor
  • Inpressco aap

International Press corporation is licensed under a Creative Commons Attribution-Non Commercial NoDerivs 3.0 Unported License
©2010-2023 INPRESSCO® All Rights Reserved